Shipping policy

Shipping Policy

We take pride in fast, reliable shipping and work hard to get your order out as quickly as possible.

Order Processing Time

  • Orders are processed within 1 business day.

  • We aim to ship the next business day however we can guarantee shipped in 2 days.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

  • Standard delivery times typically range from 1–5 business days, depending on your location.

  • Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other factors outside of our control.

Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with tracking information.

  • Tracking updates may take up to 24 hours to appear after shipment.

Shipping Delays

While we make every effort to ship orders promptly, we are not responsible for delays caused by:

  • Shipping carriers

  • Incorrect or incomplete addresses

  • Weather, natural disasters, or other unforeseen events

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

 

Return & Refund Policy

At this time, we do not accept returns on products purchased from our store.

Due to the nature of our products, all sales are considered final once an order has been placed and shipped.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts
    or otherwise not as described,

please contact us as soon as possible. We are committed to making it right.

How We Handle Issues

When an issue is reported, we may, at our discretion:

  • Replace the item

  • Issue a refund or partial refund

  • Provide store credit

  • Offer another appropriate resolution

Our goal is to ensure you are taken care of and satisfied with your purchase.

Reporting an Issue

To help us resolve your issue quickly, please contact us at sales@berksdiesel.com with:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging

Issues should be reported within 7 days of delivery.

Final Notes

All claims are reviewed on a case-by-case basis. We reserve the right to deny requests that do not meet the conditions outlined above.

Questions

If you have any questions about shipping or your order, please contact us and we’ll be happy to help.